FAQ

We want your shopping experience to feel as seamless and refined as the tables we create. Here are answers to the most common questions from our valued customers.

🛒 Orders & Payments

Q: How do I place an order?
A: Simply select your desired table, add it to your cart, and proceed to checkout. We accept major payment methods securely through Shopify, including credit/debit cards and PayPal.

Q: Will I receive an order confirmation?
A: Yes. Once your order is placed, you will receive an email confirmation, followed by a dispatch notification with tracking details.

🚚 Shipping & Delivery

Q: Do you offer free shipping?
A: Yes. All UK orders include free standard delivery. For international orders, shipping is £15 — but orders over £200 enjoy free worldwide delivery.

Q: How long will my order take to arrive?
A:

  • UK orders: 3–6 business days.

  • International orders: 7–15 business days, depending on location and customs clearance.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We offer free 30-day returns and exchanges. Items must be unused, in their original condition, and with all packaging intact.

Q: How do I start a return?
A: Contact us at info@hnmughalltd.shop within 30 days of receiving your order. Our team will guide you through the simple process.

🛠️ Product Care

Q: How should I care for my glass or resin table?
A:

  • Wipe with a soft, damp cloth; avoid abrasive cleaners.

  • Use coasters and mats to protect surfaces from scratches or heat.

  • For glass tables, a non-ammonia glass cleaner is recommended.

Q: Are your tables durable?
A: Yes. We use tempered glass, stainless steel, titanium finishes, and high-quality resin to ensure long-lasting strength and beauty.

📦 Damaged or Faulty Items

Q: What if my table arrives damaged?
A: Please contact us within 48 hours of delivery, including photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.

📩 Contact & Support

Q: How can I reach you?
A:

  • 📧 Email: info@hnmughalltd.shop

  • 📞 Phone: +44 121 629 6312

  • 📍 Address: 15 Bromyard Road, Birmingham, England, B11 3AZ

We aim to respond to all inquiries within 24 hours (business days).

✨ HN MUGHAL LTD — Answering with clarity, serving with care.